dd11 Terms and Conditions

General Introduction and Consent

These Terms and Conditions ("Terms") apply to the use of the dd11 platform and all related services. dd11 is an online entertainment platform for users in Bangladesh offering cricket betting, live casino, slots games, and various other entertainment services.

By accessing this website, opening an account, or using any of our services, you confirm that you have fully read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

dd11 reserves the right to change or amend these Terms at any time. For important changes, we will make every effort to notify our registered users by email. However, it is your responsibility to review this page regularly.

Eligibility and Age Requirement

The following eligibility conditions must be met to use dd11 services:

• You must be at least 21 years of age. Only those aged 21 or above are permitted to open an account on this platform.
• You must register with genuine and accurate personal information.
• You must confirm that you are using the platform for yourself, with your own funds, and of your own free will.
• You are not accessing this service from a country or region where online gaming is legally prohibited.
• You are not recovering from a pathological gambling addiction and no active self-exclusion of this kind is in place for you.

Account Registration and Security

To enjoy services on dd11, you will need to create a personal account. The following terms apply at the time of account registration:

3.1 One Person, One Account

Each user may hold only one account. It is strictly prohibited for the same person to open multiple accounts using the same device, the same IP address, or the same payment method.

3.2 Providing Accurate Information

Your name, address, phone number, and all other information provided at registration must be completely true and accurate. Providing false information may result in the account being cancelled at any time and the associated balance being forfeited.

3.3 Password Security

Keep your account password completely confidential. Do not share your login details with any third party. You are solely responsible for any unauthorised activity on your account.

3.4 Identity Verification (KYC)

dd11 may at any time request a national identity card, passport, or other documents to verify your identity. Completing this verification may be mandatory before a withdrawal can be processed.

Deposits and Withdrawals

All financial transactions on dd11 are conducted in a secure and transparent manner. The following terms apply to financial transactions:

4.1 Deposit Terms

• The minimum deposit amount is ৳300 (for all payment methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits must be made only from a payment method registered in your own name.
• Deposits from third-party accounts are strictly prohibited.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are generally completed within 30 minutes to 3 hours.
• Identity verification may need to be completed before a withdrawal request is processed.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if any active bonus wagering requirement remains incomplete.

4.3 Suspicious Transactions

dd11 reserves the right to delay or reject any suspicious transaction. An account may be temporarily suspended for investigation if money laundering or fraudulent activity is suspected.

Bonus and Promotion Terms

dd11 offers attractive bonuses and promotional offers to its members from time to time. These offers are provided under the following general terms:

5.1 Welcome Bonus

New members are eligible to receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. To claim this bonus, the total bonus amount must be wagered 20 times. Withdrawal is not possible before the wagering requirement is met.

5.2 General Bonus Terms

• Each bonus offer has its own validity period; the bonus is cancelled once the period expires.
• Multiple bonuses cannot be active at the same time unless the promotion terms clearly state otherwise.
• Winnings from bonus funds must meet the wagering requirement before they can be withdrawn.
• In the case of any misuse or fraudulent use of a bonus, the bonus may be cancelled and the account closed.
• dd11 reserves the right to change, suspend, or cancel any bonus or promotion.

5.3 VIP Programme

Regular members of dd11 can participate in three VIP tiers: Bronze, Silver, and Gold. Weekly cashback increases as you move to a higher tier — up to 0.3% at Bronze level, up to 0.5% at Silver level, and up to 0.8% at Gold level. Promotion is determined based on a member's activity and loyalty.

Betting and Gaming Rules

The following rules must be followed when participating in betting and gaming activities on the dd11 platform:

6.1 Fair Play Policy

All games are conducted following a fair play policy. Any attempt to influence game outcomes using software, bots, automation tools, or other technological means is strictly prohibited.

6.2 Bet Limits

Each game or betting market has its own minimum and maximum bet limits, which are displayed in the game interface. Bets must be placed within these limits.

6.3 Errors and Technical Issues

Any winnings incorrectly displayed or awarded due to a technical error or software bug will be voided. In such situations, dd11 reserves the right to correct the relevant transaction.

6.4 Game Results

The results of all games are determined based on data recorded on dd11's servers. If there is a discrepancy with information displayed on a user's device, the server data will be considered final.

Prohibited Activities

The following activities are strictly prohibited on the dd11 platform and may result in account cancellation and legal action:

• Operating multiple accounts by the same person or group.
• Bonus abuse — placing artificial bets with the intention of circumventing bonus terms.
• Attempts to launder money through the account.
• Unauthorised access to another user's account.
• Attempts to hack or intrude into the platform's software or systems.
• Using any software or device with the intention of manipulating game results.
• Conducting transactions using a third-party account or payment method.
• Spreading false or harmful information against dd11.

Account Closure and Termination

8.1 Closure by User

You may close your account at any time by contacting our customer service team. It is your responsibility to withdraw any eligible balance before closing your account.

8.2 Closure by dd11

dd11 reserves the right to close, suspend, or restrict any account for the following reasons:

• Violation of these Terms.
• Failure to verify identity or providing false information.
• Suspicious or fraudulent activity.
• Violation of age-related rules.
• Extended period of inactivity.

8.3 Inactive Accounts

If an account has no transactions for 12 consecutive months, it will be marked as inactive. An administrative fee may apply to the balance remaining in an inactive account.

Responsible Gaming Policy

dd11 firmly believes in responsible gambling. We want all our members to enjoy entertainment in a healthy and controlled way. Gambling is a form of entertainment — it is not a source of income.

If you feel that your own or someone you know's gambling habits are getting out of control, please contact us. We provide the following protective measures:

• Setting deposit limits.
• Temporarily suspending the account.
• Self-exclusion for a specified period.
• Referral to support organisations.

For more detailed information, visit our Responsible Gaming page.

Privacy & Data Protection

dd11 places the highest importance on protecting your personal information. All data on our platform is secured by industry-standard SSL encryption. Your personal information is never sold to third parties.

We only collect information that is essential for providing our services, such as: registration details, transaction information, and gaming activity history. To learn more about how this information is used, read our Privacy Policy.

Disclaimer & Limitations

dd11 accepts no liability in the following circumstances:

• If any bet or session is interrupted due to loss of internet connection or technical issues.
• Due to the failure of third-party software or services.
• For financial losses caused by the user themselves.
• For losses resulting from unauthorized third-party access to an account, if the user fails to keep their password secure.
• Any event beyond our control (natural disasters, government directives, etc.).

dd11's maximum liability shall in no circumstances exceed the amount of the transaction in question.

Terms Amendment & Dispute Resolution

12.1 Terms Amendment

dd11 may amend these terms and conditions at any time. Users will be notified by email in the case of important changes. Continued use of the platform after any amendment to the terms will be considered as acceptance of the new terms.

12.2 Dispute Resolution

In the event of any dispute or complaint, please contact our customer service team first. We provide 24/7 live chat support in Bengali and will endeavour to resolve issues as quickly as possible.

12.3 Applicable Law

These terms and conditions shall be interpreted in accordance with relevant international online gaming regulations and general contract law.