dd11's Privacy Policy
dd11 places the highest importance on the security of your personal information. This policy clearly explains how we collect, use, and protect that information.
Table of Contents
Introduction and Applicability
dd11 ("we", "our", or "platform") is an online entertainment and gaming service provider operating for users in Bangladesh. This privacy policy ("policy") applies to all services provided through the dd11.cam website.
By using our website or registering an account, you are considered to have accepted the terms of this privacy policy. We are committed to protecting your privacy and maintain full transparency in how we collect, process, and use your personal information.
This policy applies to all dd11 services — cricket betting, live casino, slots, card games, and all other entertainment services. Alongside reading this policy, you are also encouraged to read our Terms and Conditions.
Information We Collect
dd11 may collect various types of information from you. Below is a detailed description of the information collected:
2.1 Identity Information
- Full name
- Date of birth (for age verification)
- National ID card or passport number (for KYC verification)
- Username and password
2.2 Contact Information
- Email address
- Mobile number
- Current residential address
2.3 Financial Information
- bKash, Nagad, Rocket, or Upay account details (for transaction verification)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
2.4 Activity Information
- Gaming history and betting records
- Bonus and promotional offer usage details
- Login time, location, and device information
- Records of communications made with the customer support department
2.5 Technical Information
- IP address
- Browser type and version
- Operating system
- Device identification information
- Information collected from cookies and similar technologies
How We Collect Information
dd11 collects your information in the following ways:
3.1 Direct Collection
You provide information directly when you register an account on our website, complete the KYC verification process, make deposit or withdrawal transactions, or contact our customer support department.
3.2 Automatic Collection
Some information is collected automatically through cookies, web beacons, and similar technologies when you visit our website. This includes your browsing behaviour, time spent on pages, and click data.
3.3 Through Third Parties
We may receive certain information through payment processors, identity verification services, and authorised third parties as part of the KYC process.
Purpose of Using Information
dd11 uses the information collected only for legitimate and necessary purposes. We use your information for the purposes listed below:
4.1 Account Management
Your information is used to create, maintain, and manage your account, as well as for identity verification and age confirmation.
4.2 Service Delivery
Information is used to process financial transactions, provide bonuses and promotional offers, ensure gaming services, and improve your experience.
4.3 Fulfilling Legal Obligations
Certain information is retained to comply with anti-money laundering (AML) regulations, follow responsible gaming guidelines, and cooperate with legal investigations.
4.4 Security and Fraud Prevention
Information is analysed to ensure account security, detect and prevent fraudulent activity, and maintain the integrity of the site.
4.5 Communication
Your contact information is used to send important notifications, confirm transactions, provide customer support, and send promotional communications according to your preferences.
We never sell your information to third parties or use it for unnecessary purposes. All use is limited to the purposes stated in this policy.
Data Storage and Security
dd11 has implemented industry-standard technical and administrative measures to ensure the security of your personal information.
5.1 Encryption and Security Measures
- All data transmission is secured through SSL encryption technology
- Advanced firewall and anti-intrusion systems
- Regular security testing and audits
- Sensitive information stored in encrypted form
5.2 Data Retention Period
We will retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period due to legal obligations.
5.3 Data Breach Notification
If a data breach occurs and it appears likely to affect your rights or interests, we will notify you as quickly as possible.
Sharing Information with Third Parties
dd11 may share your information with selected third parties in limited circumstances. However, under no circumstances do we sell your information.
6.1 Service Providers
Partners who provide services on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay, and banks), technology infrastructure providers, and KYC verification agencies — may receive the necessary information. These organisations are required to comply with our privacy standards.
6.2 Game Providers
Relevant session information may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure fair play and deliver gaming services.
6.3 Legal Requirements
Information may be disclosed where required to comply with court orders, lawful requests from law enforcement agencies, or legal obligations.
6.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such circumstances, we will notify you appropriately in advance.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the dd11 website to improve your experience.
7.1 Types of Cookies
- Essential Cookies: Essential for the core functionality of the website, such as maintaining login sessions.
- Performance Cookies: For analysing site usage and improving performance.
- Preference Cookies: For remembering your language and other preferences.
7.2 Cookie Control
You can manage cookies from your browser settings. However, please note that disabling essential cookies may cause some features of the site to not work properly.
Your Rights
As a dd11 user, you have the following rights regarding your personal information:
8.1 Right to Access
You have the right to know what information we hold about you. Contact us to obtain this information.
8.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Deletion
In certain circumstances, you may request the deletion of your personal information. However, some information may be required to be retained for a specified period due to legal obligations.
8.4 Right to Object to Processing
You may object to the use of your information for specific purposes, including marketing communications.
8.5 How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our customer support department via live chat or by email at [email protected]. We will process your request as quickly as possible.
Privacy of Minors
dd11 is a gaming platform for adults. Our services are intended only for those aged 21 and above.
We do not knowingly collect personal information from anyone under the age of 21. If we are informed that information from a minor has been collected, we will immediately delete that information and close the associated account.
If you suspect that someone you know who is underage is using our platform, please notify us immediately.
Policy Changes
dd11 reserves the right to change or update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- Sending a notification to your registered email address
- Displaying a special announcement on the website
- Show update notice on login page
If you continue using the website after changes are made, you will be considered to have accepted the updated policy. The date of any policy change will always be shown at the top of the page.
It is recommended that you read this privacy policy regularly to protect your own interests.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, you can reach us through any of the following channels:
- Email: [email protected]
- Live Chat: 24/7 live chat support is available in Bengali
We treat all privacy-related requests with the utmost importance and try to respond as quickly as possible.
This privacy policy is integrated with dd11's Terms and Conditions and Responsible Gaming policy. By using the service, you are agreeing to all of the policies mentioned.